We're here to help. If you have questions, feedback, or run into any issues, reach out and we'll get back to you as soon as possible.
Email: support@camdex.io
How do I scan a camera or lens?
Tap "Quick Appraise" from the home screen, then take a photo or choose one from your gallery. Camdex will identify the item and check its market value.
How are market prices calculated?
Market prices are based on active Buy It Now listings on eBay. We show the median, average, min, and max prices along with a confidence score.
What are Smart Actions?
Scans and market lookups use Smart Actions. Free users get 5 per day. Upgrade to Camdex Pro for unlimited actions.
How do I restore my Pro subscription?
Go to your Profile and tap "Restore Purchases." This will sync your subscription status.
Can I delete my account?
Yes. Go to Profile and tap "Delete Account." This permanently removes all your data.
How do I share my collection?
Open Export & Share, tap "Create Share Link," and choose what to include. You'll get a public, read-only web link anyone can open in a browser — no app or sign-up needed to view. (You'll need an email on your account to create and manage links.)
How do I stop sharing or revoke a link?
In Export & Share, tap the trash icon next to any link. The shared page becomes unavailable immediately.
How do I report a shared collection?
Every shared page has a "Report this collection" link at the bottom, or email support@camdex.io. We review reports and act on them promptly.